Operation
support systems (OSS)/Business support systems (BSS) are used by
telecommunications service providers in order to manage their network
as well as their customer base. Effective utilization of available
resources while ensuring optimal user experience entails services
such as order management, provisioning, customer relationship
management (CRM) and billing among others, which collectively make
OSS/BSS market. Additionally, these systems are used for supporting
several end-to-end services in the telecommunication industry.
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OSS/BSS Market Report with Full TOC at
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The
OSS and BSS solutions are responsible for their respective service
offerings. For instance, OSS is responsible for managing faults in
the network, configuration, security and service assurance among
others. BSS is responsible for managing rating, billing, revenue
assurance, business intelligence, product management, fraud
management and customer management among others. Moreover, BSS is
basically customer oriented system and OSS is network oriented
system.
The
global OSS/BSS market is segmented on the basis of process types
namely, OSS and BSS. The OSS market is further classified on the
basis of applications such as network design, network monitoring,
service assurance and service fulfillment. The BSS market is further
classified into sub-segments namely, customer management, revenue
management, product management and order management. The global
market for OSS solutions is dominated by service fulfillment and
service assurance solutions. The global BSS market is led by customer
management solutions.
This
report segments the global OSS/BSS market in terms of geography into
North America, Europe, Asia Pacific, and Rest of the World. Each
market segment has been studied on the basis of revenue (US$ Billion)
from 2012 to 2020, wherein 2012 and 2013 are actual market size
estimates. Values for 2014 – 2020 are forecast values, provided
that market dynamics remain congruent to assumption taken into
consideration. The report provides an in-depth analysis of market
dynamics by studying the various factors expected to drive and
restrain the industry growth over the six years of forecast period
ending 2020. It also explores the potential opportunities that are
estimated to serve as key market entry motivators over the forecast
period.
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Increasing
adoption of convergent billing systems, rising demand for customer
care services and the growing telecommunication industry across the
globe are among the key factors driving this market. The rollout of
next generation operation support service (NGOSS) offers potential
opportunities for existing market players. However, the regulatory
issues and complexities in integration of advanced systems with the
existing systems are the major factors hindering the growth of the
market.
There
are variations in growth pattern across different geographies. These
variations exist in terms of technologies used and applications
preferred. This report is thereby produced to give a detailed
overview of the ongoing trends in the market. The report includes
value chain analysis to better understand the factors influencing
market, by studying the key participants across the supply chain. It
also includes Porter’s five forces analysis to analyze the degree
of competitiveness in the market by determining the bargaining power
of buyers and suppliers, as well as the threat from new entrants and
substitutes. Market attractiveness analysis has been included in the
scope of the study in order to benchmark the regional market segments
on the basis of market size, growth rate, and comparative
attractiveness. Additionally, this research is specially designed to
estimate and analyze the demand and performance of the OSS/BSS market
in global scenario.
The
competitive profiling of the key players includes the company
overview and financial overview, business strategies adopted by them,
and their recent developments which can help in assessing competition
in the market. The study includes company market share analysis in
order to identify major market players and key strategies employed by
them for sustaining in the industry. Key participants include Amdocs,
Inc., Telefonaktiebolaget L. M. Ericsson, Accenture PLC, Hewlett
Packard Company, Oracle Corporation, IBM Corporation, Tata
Consultancy Services Limited, Alcatel Lucent S.A., and Tech Mahindra
Limited among others.
Global
OSS/BSS Market Segmentation:
Global
OSS/BSS Market, by Process Type
OSS
- Network Design
- Network Monitoring
- Service Fulfillment
- Service Assurance
BSS
- Customer Management
- Revenue Management
- Product Management
- Order Management
Global
OSS/BSS Market, by Geography
- North America
- Europe
- Asia Pacific
- Rest of the World
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